Privacy Policy
Were committed to protecting your personal information and being transparent about how we use it.
Last updated:
Many Soft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website manysoft.co.uk and use our services. Please read this policy carefully.
1 Information We Collect
We collect information that you provide directly to us, information we collect automatically, and information from third parties.
📝 Information You Provide
- Name, email, phone, company
- Billing and payment information
- Project requirements and communications
- Account credentials and preferences
- Support requests and feedback
🤖 Information Collected Automatically
- IP address and device information
- Browser type and operating system
- Pages visited and time spent
- Referring URLs and click patterns
- Cookies and similar tracking data
2 How We Use Your Information
We use the information we collect for legitimate business purposes, including:
4 Data Sharing & Disclosure
We do not sell your personal information. We may share data in the following limited circumstances:
🤝 Service Providers
Trusted third parties who assist with hosting, analytics, payment processing, email delivery, and customer support. All partners are contractually required to protect your data.
⚖️ Legal Requirements
When required by law, subpoena, or governmental request, or to protect the rights, property, or safety of Many Soft, our users, or the public.
🔄 Business Transfers
In connection with a merger, acquisition, or sale of assets, user information may be transferred as a business asset. We will notify you of any change in data control.
✅ With Your Consent
We may share information with third parties when you explicitly consent to such sharing for a specific purpose.
5 Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
🇪🇺 GDPR Rights (EU/UK)
- Access and portability
- Rectification and erasure
- Restrict or object to processing
- Withdraw consent anytime
- Lodge complaint with supervisory authority
🇺🇸 CCPA/CPRA Rights (California)
- Know what data is collected
- Delete personal information
- Opt-out of "sale" or sharing
- Non-discrimination for exercising rights
- Limit use of sensitive personal info
How to Exercise Your Rights: Submit a verified request via admin@manysoft.co.uk or use our privacy request form. We respond within 30 days.
6 Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
TLS 1.3 + AES-256
Access Controls
Role-based + MFA
Regular Audits
SOC 2 Type II
Backups
Encrypted + Offsite
24/7 Monitoring
Threat detection
Staff Training
Security awareness
Note: No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7 Data Retention
We retain personal information only as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 3 years | Service delivery, legal compliance |
| Transaction Records | 7 years | Tax and financial regulations |
| Support Communications | 3 years after resolution | Quality improvement, dispute resolution |
| Marketing Preferences | Until opt-out + 1 year | Respect user choices, audit trail |
| Analytics Data | 26 months (aggregated) | Performance analysis, trend reporting |
8 International Data Transfers
Many Soft is a global company. Your information may be transferred to and processed in countries other than your own, including the United States.
Legal Safeguards: For transfers from the EEA, UK, or Switzerland, we rely on adequacy decisions, Standard Contractual Clauses (SCCs), or other approved mechanisms to ensure your data receives adequate protection. You may request a copy of these safeguards by contacting us.
9Childrens Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at admin@manysoft.co.uk and we will promptly delete it.
10 Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.
How We Notify You: Material changes will be communicated via email (to your registered address) and/or a prominent notice on our website at least 30 days before they take effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
Policy History: View previous versions
11 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Many Soft Ltd.
St John's House, St John's St,
Chichester PO19 1UU,
UK